Refund Policy

Any payment for a paid plan, an add-on or a top-up is refunded in full if you ask within 14 days of it, renewals included. After 14 days, payments aren’t refunded, not even in part, unless the law or our Terms say otherwise. A Custom plan’s refunds are as agreed with us.

• A refunded plan payment ends the plan at once: it goes back to Free.
• A refunded add-on is removed from the plan.
• A refunded top-up’s unused hours are removed.

Write to contact@padelreplays.com from your account’s email address, saying which payment. The money goes back to the payment method you used within 14 days of the refund being approved.

Please write to us before disputing a payment with your bank. A disputed payment pauses the plan’s uploads until it’s settled.

If you’re a consumer in the EU or the UK, the law gives you 14 days to withdraw from a purchase; the refund above covers it in full. Paddle’s Buyer Terms also apply, wherever they give you more.